A Letter About Our Increased Prices

Hey Igniters.

On November 16th, our rates are increasing by a buck or two across the board. It’s been a long while since we’ve adjusted our prices and we’ve always tried to keep them super reasonable, but alas, they must go up. We’re proud of some of the things we were able to do for you and still keep our prices low.

In 2012, we relocated into a new building 3x the size and filled it with 3x the equipment to fit 3x the gamers.

Out with the old, in with the new. (Ignite Nov. 2012)

Out with the old, in with the new. (Ignite Nov. 2012)


Between 2013 and 2014, we brought on the premium.

Office Max chairs just weren't going to cut it anymore.

Office chairs and square monitors just weren’t cutting it anymore.

  • Upgraded to SteelSeries award winning gear. Apex Keyboards, Siberia 200 Headsets, and Rival 300 mice on every station.
  • Rolled in the comfiest DXRacer chairs.
  • Upgraded to 24″ widescreen monitors.
  • Loaded in a blazing fast fiber optic internet line to bring you the lowest ping, consistently.
  • Beefed up our computers with new hardware to play the most graphic intensive games.

In 2015, we embraced the next-gen. Loaded in Xbox One, PlayStation 4, and Wii U consoles with our largest digital game library to-date and built a digital browser for you to stay up to date with the latest added games.

Over 80 games across all platforms.

Over 80 games across all platforms.

Oh, and then there is all that other real life stuff: inflation, minimum wage increase, yadda yadda.

We were able to do all that while continuously delivering a killer guest experience. The personal, caring, and friendly touch we love to offer each of you during every visit. Igniter Jorge R. puts our approach to customer service best, “Honestly the customer service here is way above the normal expectation of any human being.” 

Let’s not be mistaken though. We’re here because of your hard earned dollars, your support, and your faith in us and our service. We are able to do what we love, all thanks to you. We hope that buck or two later you still find yourself saying “Lets hit up ignite!”.

How our price increase will look.

  • 1 Hour for $7 – $2 Increase
  • 3 Hours for $15 – $3 Increase
  • 5  Hours for $20 – $1 Increase
  • 8 Hours for $25 – Unaffected
  • First Blood – 2 Hours / $8 – $2 Increase
  • Unlimited Pass for  $15 – Unaffected pricing but no longer available on Friday and Saturday
  • $4 Tuesdays – $1 Increase

SamSignature

9 thoughts on “A Letter About Our Increased Prices

  1. This is dumb, so many people come here a day, why raise prices? Also, unlimited pass no longer available for fridays and saturdays? those are the only days i come, so now its not even worth coming.

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    • We’re sorry you feel that way. We haven’t adjusted our prices since 2009 so an increase was inevitable. We’re constantly working towards bringing you a better product day in and day out and that comes at a cost. We’ve muscled through years of inflation, minimum wage increases, and even Chicago’s tough licensing landscape to continue to bring our city a one-of-a-kind entertainment experience. We hope you can eventually see our nominal price increase as reasonable.

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  2. The most reasonable thing to do now is just buy the 8 hours and just keep the remaining time for another day. if the time doesn’t expire.

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    • We had to remove the Unlimited Pass from Fridays and Saturdays. The waiting lines on weekends wouldn’t allow for guests to find the stations they wanted open and would eventually request a refund. We were getting to a point where we would refund nearly half the passes we sold per night. Nevertheless, sorry for the inconvenience!

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  3. Please could I get your contact email I would love to talk to the management about setting up an ignite lounge in my country

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